Customer Care

 

Returns

At Altered Sense, we want you to be completely satisfied with your purchase. If you are interested in returning an unopened, unused product with fully intact packaging within 7 days of delivery, you may initiate a return request by contacting us at customercare@alteredsense.com with your order number. Once we receive the product, we will process a full refund to the original payment method. Please note that returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. The customer is responsible for the cost of return shipping.

Refunds for returned goods will be processed within 7 days of receiving the product. If you have any additional questions about returns and exchanges, please don't hesitate to contact us at customercare@alteredsense.com. We are always happy to help.