Customer Care

 

Returns

If you are interested in returning an unopened, unused product with packaging fully intact within 7 days of delivery, you may initiate a return request by emailing us on customercare@alteredsense.com and letting us know the order number. Once the product is received, we will refund the full purchase amount. Returns will only be accepted if labels and original packaging are fully intact and in a resell-able condition. Customer is responsible for the cost of return shipping.

Refunds for returned goods will be made within 7 days of the return of the product to the original credit card. Please email customercare@alteredsense.com with any additional questions regarding returns and exchanges.