Customer Care



At Altered Sense, we want you to be completely satisfied with your purchase. If you are interested in returning an unopened, unused product with fully intact packaging within 7 days of delivery, you may initiate a return request by contacting us at with your order number. Once we receive the product, we will process a full refund to the original payment method. Please note that returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. The customer is responsible for the cost of return shipping.

Refunds for returned goods will be processed within 7 days of receiving the product. If you have any additional questions about returns and exchanges, please don't hesitate to contact us at We are always happy to help.